General Information
- We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.
- Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
- If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
- If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.
- We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
- We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.
- Orders refused at delivery and returned to us are subject to having return shipping costs withheld from any refunds issued once the package has been returned to us.
Domestic Shipping Information
- Our shipping options for shipping within the U.S. are as follows. Business days are Monday through Friday only and do not include national holidays.
- Free Shipping on orders over $50 with estimated delivery within 6 business days.
- Free Shipping over $50 will ship the most economical shipping method, which can include but is not limited to services available through UPS, USPS, or FedEx.
- Paid Ground shipping with estimated delivery within 3-4 business days.
- Paid USPS Express shipping with estimated delivery within 1-2 business days.
- Free Shipping on orders over $50 with estimated delivery within 6 business days.
- Paid shipping costs are calculated at checkout and are based on the weight and size of your package.
- We are not responsible for the package once tracking shows that the package has left our facility.
- Once the package has left our facility, Express packages are guaranteed to be delivered within the specified number of business days. Please contact us if you have any concerns about an express package delivery.
- If your Express order is placed after 2pm EST, then it is set to ship out next business day. Please contact us if you have any concerns about an express package delivery.
International Shipping Information
- We are now offering shipping to Europe, Mexico and Canada. Other countries may be added in the future.
- Our shipping options for international shipping are as follows. Business days are Monday through Friday only and do not include national holidays.
- Shipping is offer with UPS and USPS worldwide services.
- Paid International shipping delivery time will vary by location and country.
- Customers is responsible for any VAT and\or duties required by your location and country.
- Paid shipping costs are calculated at checkout and are based on the weight and size of your package.
- We are not responsible for the package once tracking shows that the package has left our facility.
For more information, please feel free to Contact Us or for information concerning returns please see our Return Policy
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